Swan Hotel & Spa - Lavenham

The helpful and pleasant staff from the Porter to the General Manager. The food and service was first class and served with a smile either in the Restaurant, the Garden or Lounge. Overall an enjoyable stay at the Swan.

Lack of Parking Space even in the overspill parking area which is used by all and sundry.

My husband and I went to celebrate our wedding anniversary, we are an elderly couple. The hotel is set in Lavenham which is a beautiful village in Suffolk. The bedrooms are luxurious, spotlessly clean, the service is excellent and the staff are courteous and pleasant.They couldn't do enough to make our stay with them a happy and memorable one. I would recommend this hotel to families with well behaved small children and couples of all ages.

I had no complaints about this hotel my experience was one of relaxation and a caring and safe environment.

Good meal.

The bathroom is a bit small. WiFi wave is too weak.

The food was excellent and the service outstanding throughout the hotel.A really lovely location with wonderful history.

No hairdryer in room.Prices of drinks at the bar are quite expensive.

The homely atmosphere of the log fires. To eat in the great hall

The Swan is a wonderful, welcoming and warm hotel. It is an ideal retreat for stressed-out, exhausted rat-racers who want to be pampered. The surroundings are a constant delight, log fires, lovely flowers and really delicious food.

Attentive service and a very relaxing atmosphere. Excellent food in an easily accessible rural location.

This is our second visit to The Swan and nothing disappointed us on our return.

This is not a complaint more a question - On our visit last year there was an extensive breakfast buffet - this was gone !!

The building and the gardens were lovely and the cleanliness was a high standard.Room was spacious, clean and comfortable too.

The room was roadside and traffic noise was obvious as was the noise from above us.

The staff were extremely helpful and friendly. They made us feel welcome as soon as we arrived. The service was excellent. I would certainly recommend The Swan for a relaxing break. Lavenham is certainly worthwhile a visit !

The staff at the Swan were excellent. From the front desk to the chamber maids we found everyone to be helpful and friendly. The hotel is deceptionally large with various settings in which to have a meal or drink. Regrettably, we did not make a reservation for the restaurant and were unable to eat at the hotel on the night that we stayed. Room was spacious and well kitted out with an iron and ironing board as standard. A complimentary bottle of water was left in the room and fresh milk for the coffee and tea tray was available without query. The hotel is very well maintained with lovely gardens and outside areas complimenting the internal decor. Highly recommended.

The room that we stayed in was below a staircase and landing, which led to a noisy stay at times (particularly bedtime). The bathroom had no source of ventilation (window or extractor), and the sanitaryware was showing signs of age.

Lovely staff - helpful yet not intrusive Beautiful furnishings and location

Nothing - wonderful evening. Thank you.

Without doubt, our room!

Beautiful medieval building, with nooks and crannies,small stairs and the famous Minstrels Gallery in the dining room.Friendly staff and cannot do too much for you - 60% of vstaff were foreign girls experiencing England.Breakfast varied and not buffet, which made a pleasant change! We ate in the brasserie the first night and food was hot and served well. We did not eat in the dining room.

Some of the breakfast food was not as hot as we like it and the coffee was disappointingly bland for a hotel of this standard The car park was small and we had to leave our car the second night in the road..

Comfortable,excellent position,good food

No facility for residents to sit in lounge at all times because of pre- booked teas and coffee groups.Often chairs empty but not allowed to use or restrictions on time. Need residents lounge.